Article 1 - Purpose
These terms and conditions of sale govern the contractual relationship between Chez Patou, a sole trader, SIRET 933 283 426 00015, hereinafter referred to as “the Establishment”, and any person making a booking, hereinafter referred to as “the Customer”.
Article 2 - Booking
The booking becomes effective upon receipt of payment or a deposit. A booking confirmation is sent to the Customer by email.
- Minimum stay: 1 night(s)
- Bookings can be made up to 365 days in advance
- Bookings must be made at least 1 day(s) before arrival
Article 3 - Prices
Prices are stated in euros (€), inclusive of all taxes.
- Price per night: from €89.00 depending on the room and number of guests (breakfast included)
- Tourist tax: €0.70 per person aged 18 or over, per night, in accordance with the regulations in force. Minors are exempt.
- Free accommodation for children under 2 years old (without an extra bed)
- Pet supplement (small dog): €10 per stay
- Baby cot: available free of charge on request (subject to availability and the room’s capacity)
Breakfast is included in the room rate and served from 7:00 - 10:00.
Variable pricing
Room prices may vary according to the time of year (high, mid or low season), local events and demand. This variable pricing follows hospitality industry practices and the regulations in force.
The price displayed and accepted by the Customer when confirming the booking is the final, guaranteed price. No price change may be applied after the booking is confirmed.
Prices by booking channel
Rates may differ depending on the booking channel used (official website chezpatou.fr or third-party platforms such as Booking.com or Airbnb). The most advantageous rates are guaranteed for bookings made directly on our official website chezpatou.fr .
Promotional offers
Promotional offers or discount codes may be offered from time to time. These offers are subject to conditions (validity dates and availability) and cannot be combined unless otherwise stated.
Article 4 - Payment
Payment is made by bank card through our secure payment provider Stripe, which is PCI-DSS certified.
The full booking amount is charged when the booking is confirmed.
Article 5 - Cancellation and changes
Cancellation by the Customer
- At least 48 hours before arrival: Full refund
- Less than 48 hours before arrival: No refund
- Failure to arrive (no-show): No refund
Cancellation by the Establishment
In the event of force majeure or exceptional circumstances, the Establishment reserves the right to cancel a booking. In this case, the Customer will receive a full refund.
Article 6 - Arrival and departure
- Check-in: from 18:00
- Check-out: before 11:00
Late arrival must be notified in advance. If an arrival after 8 pm has not been notified, the room may be considered available.
Article 7 - House rules
The Customer agrees to:
- Respect other guests’ peace and quiet
- Not smoke inside the establishment
- Report any damage caused during the stay (charges may apply)
- Respect shared spaces and the garden
Article 8 - Liability
In accordance with Articles 1952 to 1954 of the French Civil Code, the Establishment is liable for theft of and damage to travellers’ belongings under the conditions laid down by law. This liability is limited in accordance with applicable legal provisions.
The Customer is advised not to leave valuables unattended in shared spaces. In the event of loss or theft, the Customer must inform the Establishment as soon as possible.
The Establishment cannot be held liable for disruption to or prevention of a stay due to force majeure.
Article 9 - Personal data
Personal data collected during booking is processed in accordance with our Privacy policy .
Article 10 - Right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or over a specified period.
Article 11 - Disputes and mediation
In the event of a dispute, an amicable resolution will be sought before any court proceedings.
After a prior written complaint has not been resolved, the consumer Customer may refer the matter free of charge to the consumer mediator appointed by the Establishment.
These terms are governed by French law. A consumer Customer may bring proceedings before the court with territorial jurisdiction under the ordinary rules or before the court for the place where they lived when the contract was concluded or when the harmful event occurred.
Article 12 - Contact
For any question about these terms and conditions:
Chez Patou — Sole trader
SIRET: 933 283 426 00015
27 rue Lemercier de Neuville, 53000 Laval
Email: patricia@chezpatou.fr
Telephone: 06 61 40 27 78
Terms published by Chez Patou on 12 April 2026. Presentation updated on 19 September 2026.